This Privacy Policy describes the policies and procedures of Paez And More LLC ("the Company", "We", "Us", or "Our") on the collection, use, and disclosure of Your information when You use our Website (paezandmorellc.com) and informs You of Your privacy rights under South Carolina law.
We use Your Personal Data to provide and improve our remodeling services. By using the Service and providing your consent via our contact forms, You agree to the collection and use of information in accordance with this Privacy Policy.
1. Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This is limited to:
- First name and last name
- Email address
- ZIP code (Used to confirm service area availability within the Lowcountry corridor)
Usage Data & Security Processing
We automatically process certain technical data to ensure the security and integrity of our Website:
- IP Address: We process your IP address to prevent abuse and spam. This is used for Rate Limiting (restricting form submissions to 5 per 10 minutes per IP).
- Ephemeral Storage: Rate-limiting data is stored in a secure "key-value" edge environment (Cloudflare KV) with a Time-To-Live (TTL) of 10 minutes. It is automatically deleted thereafter and is never associated with your personal identity.
- Strictly Necessary Cookies: We do not use marketing or tracking cookies. We may use strictly necessary security cookies (such as Cloudflare's cf_clearance) to verify you are a human and not a bot.
2. Use of Your Personal Data
The Company uses the Personal Data collected through our website for the following purposes:
- To contact You: To respond to your inquiry regarding remodeling services.
- Security & Anti-Abuse: To monitor and prevent fraudulent activity or automated "bot" submissions.
- Contractual Records: If you enter into a remodeling contract, we retain your data to perform the service and maintain workmanship warranty records.
3. Third-Party Service Providers
We share Your Personal Data with specific Service Providers solely to facilitate our communications and secure our Website:
- Resend (Email Service Provider): Processes your name, email, and ZIP code to deliver form submissions to our inbox.
Privacy Policy: resend.com/legal/privacy-policy - Cloudflare, Inc. (Security & Infrastructure): Processes IP addresses at the network level and through "Turnstile" to identify and block malicious traffic and provide rate-limiting services.
Privacy Policy: cloudflare.com/privacypolicy
4. Retention and Deletion
- Inquiry Data: We do not maintain a permanent marketing database. Contact data is typically removed from our active lead systems once an inquiry is resolved, unless a business relationship is established.
- Security Data: IP addresses processed for rate-limiting are automatically deleted after 10 minutes.
- Legal Obligations: We may retain certain data longer if required by South Carolina law for tax purposes or to defend legal claims.
5. Your South Carolina Privacy Rights
In accordance with the South Carolina Digital Choice Act (2026) and the Age-Appropriate Code Design Act, you have the following rights:
- Right to Access/Correction: You may request to see or correct the data we have collected from your form submission.
- Right to Deletion: You may request that we delete your contact information from our records.
- Right to Opt-Out: We do not sell your data or use it for targeted advertising. You have the right to confirm this at any time.
- Explicit Consent: We will only process your contact information if you provide explicit consent via the unticked checkbox on our forms.
6. Children's Privacy
Our Service is not directed at anyone under the age of 18. We do not knowingly collect data from minors. If we become aware that a minor has provided us with Personal Data, we will delete it immediately.
7. Contact Us
Email: [email protected]